COVID-19

Updated 5/28/2020

We are excited to welcome our guests back to SLYCE this week for al fresco dining at both our Wauconda and Highwood locations.

The health and well-being of our staff members and guests is always our number one concern, and we wanted to share with you some actions we’ve taken to ensure your continued safety during this time of uncertainty.

We are following all local ordinances regarding our restaurant hours, occupancy limits and dining restrictions, and are continuing to follow the guidance of the CDC and our local health departments.

In addition to continuing to maintain our high level of cleanliness and sanitation practices, we are taking extra precautions to help ensure a safe experience when dining on our patio. This includes:

• Increasing table spacing to a minimum 6ft apart on our patios.
• Reservation only and limited to a maximum of 6 guests per party.
• We are asking that all guests wear masks which can be removed once you get to your table.
• All tables and chairs will thoroughly be cleaned and sanitized between each reservation.  
• Menus are one time use.
• Disposable tableware upon request.
• Servers will maintain a 6ft distance when interacting with guests whenever possible.
• We will offer minimal contact service, with color coded 'service cards' to request your servers attention
• Guests must package their leftovers.
• All staff members are required to wear gloves and masks during service.
• All staff are required wash their hands every 30 minutes. 
• All staff has daily temperature checks.

Helpful hints to minimize contact:

• Even when dining on the patio, you can order from our website or SLYCE app and we will deliver to your table.  Order online and pay ahead (saves you time and significantly minimizes contact)

In addition to continuing to maintain our high level of cleanliness and sanitation practices in all of our restaurants, we are taking extra precautions to help ensure a safe experience when picking up take-out orders from our restaurants. This includes:

• Ensuring proper social distancing is maintained and to keep our staff and your food safe; we are offering Curbside pickup exclusively.  Text the restaurants phone number when you arrive and a staff member will bring your order to your car.
• Cleaning and sanitizing all cashier counter surfaces, pens and tablets after each use
• Requiring all managers and staff members to wear gloves and masks when interacting with our guests
• Constant handwashing
• Transitioning to wrapped utensils for those guests who request utensils
• Cleaning and sanitizing all door handles , and leaving front doors propped open (where allowed) to minimize contact

Helpful hints to minimize contact:

• Order online and pay ahead (saves you time and significantly minimizes contact)
• Use our Curbside pickup service whether you’re ordering online or phoning in your order; you don’t even have to get out your car—it’s our version of a drive thru

We are taking extra precautions to help ensure that your delivery order gets to your door safely. This includes:

• Sealing the outermost packaging to ensure that there is no contact with your food from the kitchen to your door
• Transitioning to wrapped utensils for delivery orders for those guests who request utensils. (However, if you don’t need utensils, there is an option to decline them in the order process.)
• Ensuring that delivery drivers maintain social distancing when picking up orders from our restaurants

Our delivery provider DoorDash has implemented the following:

• Orders will automatically default to the no-contact option, "Leave it at my door." You can also leave additional details about the drop-off location, such as "Leave next to the plant" to help your Dasher.
• They are offering hand sanitizer and gloves to Dashers.
• They are also in direct communication with health experts regarding best practices.

We care deeply about our people.  They are what makes our company so special.  With that as our guiding principle:

• We are ensuring that our teams have the information they need to remain healthy and are instructing them to stay home if they’re not feeling well.
• We are maintaining benefits eligibility for all staff members who may not be able to maintain the required work hours, either due to their own illness or lack of available hours.

We have been following the guidance of the CDC and our local health departments and will continue to do so throughout this evolving situation.

We encourage you to stay healthy and we look forward to serving you soon.

Sincerely,

Brittany Barth
Co-Founder & Managing Partner

Laurie Barth
Co-Founder & Partner